A better, safer & more sustainable way to shop.Buyer Protection included.
Buy or sell mobile phones and tablets on the Onro marketplace, from Apple to Samsung and all the latest much loved models that will get you a fair price.
Discover a wide range of computers including parts, spares, and accessories. Get a great deal on the Onro marketplace.
Whether it’s PlayStation, Xbox or PC gaming, it’s available at your fingertips. Just download the Onro app to browse.
From classical to electronic, from guitars to amplifiers, if you’re looking to buy or sell, Onro is the place for you.
The biggest brands in SLRs, lenses and accessories are available to buy or sell on the Onro marketplace.
Wearable tech, drones and audio, there’s always a great deal available. Download the Onro app to discover more.
Visit our Support Centre for more questions.
Listing an item is free, it costs you nothing.If you sell an item, we will deduct 5% plus VAT (6% Total) from the total amount the Buyer pays for the item (including delivery charges) before sending you the balance. By way of example only: If a product is bought at a total price of £100 (including delivery charges), Onro will deduct £6 and the Seller will receive a total of £94.See Fees & Payments and Returns & Refunds for how this works, including when you will receive your money.
Buyer Protection is there to ensure only reputable Sellers list trustworthy items on Onro. Buyers will be able to get a full refund for items proven not to be as described when listed; when damaged in transit or when items are failed to be delivered. We think this is only fair. See Issues & Disputes and Disputes Resolution for more information. Buyers buying from Business Sellers will be protected by their statutory rights for refunds and returns.
24-hours after an item is listed on the site, Sale Hour 1 starts with the price of the item discounted by two percent (2%). The price of the item will continue to be discounted by two percent (2%) from the original price every hour (Sale hour 2, Sale hour 3 etc) until either: • the product is bought • Forty-eight hours (48) hours have elapsed, or • the Minimum Selling Price is reached, at which point the item will be de-listed at the end of that Sale hour, whichever is sooner.Note: the 48th hour price drop is 6% to enable the price to reach zero if a Minimum Selling Price has not been set. By way of example only: If a product is listed with a price of £100 on Monday at 9.00 am, at 9am on Tuesday (Sale hour 1) the price of the product will be reduced to £98, at 10 am on Tuesday (Sale hour 2) the price of the product will be reduced to £96 and so on until: • the product is bought • Forty-eight hours (48) hours have passed, or • the Minimum Selling Price is reached, at which point the item will be de-listed at the end of that Sale hour, whichever is sooner. Remember: The Minimum Selling Price (if any) is only known to the Seller.
24-hours after an item is listed on the site, Sale Day 1 starts with the price of the item discounted by two and a half percent (2.5%). The price of the item will continue to be discounted by two and a half percent (2.5%) from the original listing price every 6 hours until either:• the product is bought • ten (10) days have passed, or • the Minimum Selling Price (MSP) is reached, at which point the item will be de-listed at the end of that Sale Day, whichever is sooner. By way of example only: If a product is listed with a price of £100 at 12am on Monday, at 12 am on Tuesday the price of the product will be reduced to £97.5, at 6am on Tuesday the price of the product will be reduced to £95, at 12pm on Tuesday the price of the product will be reduced to £92.5, at 6pm on Tuesday the price of the product will be reduced to £90 and so on until either:• the product is bought • ten (10) days have elapsed, or • the Minimum Selling Price is reached, at which point the item will be de-listed at the end of that Sale Day, whichever is sooner. Remember: The Minimum Selling Price (if any) is only known to the Seller
If no issues are raised by the Buyer, payment to the Seller will be available on the third day (Day 3) after delivery, the delivery day being the first day (Day 1). Sellers can access their Stripe Connect dashboard via the Profile > Settings area of the Onro app. Transfer of payment to the Seller’s account is subject to any verification checks by Stripe. Have a look at Fees & Payments and Returns & Refunds for full details.
It is easy from within the Onro App. Sellers go to their profile page, see items they have sold and press “Ship this item” which will give them the following options:• parcel collection or drop-off to a courier collection point• parcel protection• courier (delivery company, date for collection, estimated date for delivery to the Buyer and of course, cost)Sellers then pay for the delivery. All that is then left to do is make sure everything is ready for the courier. Remember, make sure you check out P2G’s terms and conditions and parcel protection limits and if necessary, the particular courier’s terms and conditions. Remember, no more visits to the post office. Your parcels can be delivered door-to-door via the Onro App.
During the Issues and Dispute’s resolution process, we will contact you from our Support Centre, support@onro.com, and all our emails will detail exactly what evidence you will need to provide and by when. Remember, please check your junk mailbox during any disputes period and enable Onro emails to be sent to your inbox.
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